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My Career

Technical Skills

  • Programming experience include C, C++, Java, HTML, XML, Cloud Computing Concepts, Security Auditing
  • Strong skills in Adobe Photoshop, InDesign, Dreamweaver, Illustrator, Flash; Drupal Open Source Software; Vertical Response, Constant Contact
  • Experience in Salesforce, TRAC & JIRA (Issue Mngt & Tracking), Google Analytics & Adwords, ReadyTalk Webinar Software, GoToMeeting, Search Engine Optimization & Social Media Marketing Consulting
  • Proficiency in Microsoft Word, Excel, Powerpoint 2003 & 2007; Microsoft XP/Vista/7, Mac OS X

Work Experience

Sr. Training and Support Coordinator, Nov 2007 – Present
iMentor, Inc. New York, NY

The iMentor Interactive (iMi) technology is iMentor Inc’s innovative proprietary web based platform serving as a solution to organizations looking to execute successful and sustainable mentoring programs. I led iMi’s implementation, testing, training and support working closely with the partnership and outreach team, as well as our external development vendor to align the organization and our partner’s needs and the execution of a social enterprise

Quality Assurance Lead
  • Served as lead QA tester with expert knowledge of all aspects of iMentor Interactive’s configuration, functionality, troubleshooting and security
  • Configured and maintained multiple “sandbox” environments to facilitate successful development and QA testing of features and functionality.
  • Created and performed test plans and scripts for all functionality and applications working closely with development vendor, facilitating a team of part time QA Testers
  • Created and conducted all Release Management tasks to promote new, tested functionality from sandbox into iMi Member’s live, production environment
Helpdesk and Technical Support
  • Designed, managed and delivered a two-tiered help desk model to support 60+ partner organizations on iMentor Interactive’s intricate web-based platform
  • Led staff members to perform all technical troubleshooting and issue resolution via email, phone and Salesforce.com, working closely with development vendor, successfully maintaining an average response time of 0.5 days
  • Oversaw platform reporting, testing, and management of all bug resolution with development vendor using TRAC, a web-based issue management system
  • Led the customization and implementation of Salesforce.com for issues and case management including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, creating custom reports and the installation and support of app exchange applications.
  • Talent in communicating technical ideas in understandable language for program-focused, non-technical staff, including creating support documentation and completing security reviews
  • Developed reports, dashboards, and processes to monitor data quality and integrity using both Salesforce and TRAC
  • Provided consultation for each partner organization using the iMi platform on a variety of mentoring programs designed for high quality outcomes and accurate metrics
Training
  • Assured the successful adaptation of iMentor Interactive by staff and participants of 60+ partner organizations
  • Designed, implemented, and delivered iMi platform training plans both in person and via webinar, including training scripts, agendas, and exercises
  • Delivered iMi platform training for iMentor’s NYC mentoring program to Program, Volunteer and Development staff ensuring their ability to support over 1,200 volunteer’s and participant’s mentoring relationships and grow to 1,800
  • Delivered on demand webinars and ad hoc trainings using GoToMeeting and ReadyTalk
Marketing/Social Media/Online Marketing
  • Initiated and managed multiple social media platforms, generating increased online presence, traffic and online leads sign ups for iMentor Interactive, including HootSuite, Tweetdeck and bit.ly reporting
  • Contributing to brand development through the creation of marketing tools on iMentor Interactive’s programmatic consultation and technical support using Adobe Photoshop, Illustrator and InDesign. Tools included brochures, poster display, contact card, full and half page ads
  • Performed content maintenance on the organization’s website, including writing blogs, updating content, managing development vendors, and performing light technical work with Drupal
  • Responsible for organization’s photo and video editing with Photoshop and iMovie
  • Implemented organization’s website tracking and analytics using Google Analytics and Adwords; ran metric reports for Development team
  • Provided guidance and leadership to a growing sub-team of iMentor’s overall search engine marketing staff contributors

Management/Leadership
  • Project lead of an online fundraising system “iDonor” developed to provide administrative reports, data exporting, automatic messages, and front end form information storage for a $20K+ donor drive
  • Supervised interns on an assortment of projects with critical success, including (1) Recreation of new iMentor website, performing full migration of data content with Drupal (2) Rebranding iMentor’s curriculum of over 200 writing prompts designed to guide conversation between 1,200 pairs (3) Creation of sample site for iMentor Interactive partner opportunities looking to trial propriety web-based platform (4) Quality assurance testing of iMentor Interactive propriety web-based platform

Cashier Supervisor, Jan 2007 – Oct 2007
Paragon Sports New York, NY
  • Supervised and coordinated activities of cashiers to ensure all store policies are being met efficiently
  • Prepared & tracked petty cash budgets for special events outside of store


Computer Consultant, Sept 2002 – Dec 2006
Syracuse University Syracuse, NY
Multimedia Center in Bird Library /Office of Supportive Services

  • Trained approx 5/patrons a day on Photoshop, Illustrator and Dreamweaver on both Windows and Mac OS
  • Performed software, media hardware and printing troubleshooting for 25 – 40 computers
  • Maintain graphic and video media on office website and kept content up to date

Education

Syracuse University, Syracuse, NY
B.S. Computer and Information Science, 2006, Minor in Philosophy
Awards: Irma Almirall-Padamsee La Fuerza Community Enhancement Award 2006
Activities: Society of Professional Hispanic Engineers (SHPE) & National Society of Black Engineers (NSBE)


Brooklyn Technical High School, Brooklyn, NY
High School Diploma, Regents Honors, 2002
Activities: ASPIRA of New York, Inc



Background & Interests

  • Mentor - iMentor / The Urban Assembly Bronx Academy of Letters High School (College Transition Program) 
  •  Mentor - iMentor / The Urban Assembly School for Careers in Sports (College Preparatory Program)
  • Mu Sigma Upsilon Sorority, Incorporated, District IV Executive Board Member 2007 – 2008
  • Blogger, poetry writing, microblogger, web designer and social media consultant
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